Starting in 2018, I spent three years working in-house at Yarra Valley Water, involved in numerous projects within the customer experience team. The work pictured below is only a small snapshot of the huge variety of work I undertook in my time in CX.

I worked on a number of projects relating to changing service delivery for Yarra Valley Water customers. A highlight was working to redesign the communications that customers receive during Water Main Renewals in their street, a project which won a good design award. I was also involved in other projects including the introduction of Digital Water Meters to Yarra Valley Water, and a journey mapping project, which documented over 100 customer journeys for presentation to the business.